Features › CRM Integration
For the sales rep, the call is still the most valued lead source. IOVOX Enterprise services are available fully integrated into leading CRM platforms. Arm your call centre team with data about every call that comes in and automate the creation of new leads for first time callers. Boost your marketing by understanding exactly which campaigns your most lucrative calls are coming from.
- Synchronise your CRM Account(s) with your IOVOX Enterprise account
- All new calls are added to your CRM automatically
- Monitor trends within your CRM, allowing you to understand what campaigns are driving calls, giving you data to refocus your business
Details & Benefits
- IOVOX Enterprise is fully integrated into Salesforce, Zoho, SugarCRM, and other leading CRM systems, along with major web analytics and marketing automation platforms including Google Analytics and Marketo
- Automate creation of new leads, add call data to existing leads
- Record all calls for compliance, quality and outcome tracking
- Provide a true ROI calculation against marketing campaigns by tracking converted calls
Who Uses It
Customer Service desks use IOVOX to get a complete picture of customer interactions
Marketplaces use IOVOX to maximise leads to their clients
Sales teams use IOVOX to streamline inbound lead management, build better relationship and to sell more
