Details & Benefits
- Get a complete picture of your customer interactions within one platform using Attended Live Chat, Call Back, SMS Interaction, Secure Screenshare, and Instant Messaging
- Easily track individual customers across multiple contact points
- Monitor and record outcomes
- Understand which interactions have the highest conversion and customer satisfaction rate
- Adapt resourcing to ensure that your agents are available
- Drive more leads to your customers by increasing the ways consumers can initiate contact
- Make it easier for your customers to contact you
Who Uses It
Customer Service desks use IOVOX to get a complete picture of their customer interactions.
Marketplaces use IOVOX to maximise leads to their clients
